3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.
Location: Victoria Island.
We are recruiting to fill the position below:
Job Title: Technical Support Engineer (Intern)
Location: Lagos
Job Summary
- Responsible for managing and supporting of the payment platforms to ensure availability, stability, reliability of the platforms, ensure minimum downtime and timely resolution issues when escalated or spotted internally.
- Also, be involved in process documentation and monitoring application performance metrics.
Job Description / Responsibilities
- Proactive monitoring of processes and transactions leading to the identification potential glitches
- Responsible for the availability, stability, reliability and operation of systems by monitoring, maintaining, supporting, and optimizing production systems and services when required
- Effective use of database querying languages and tools e.g., SQL Server, MySQL, etc. to develop queries and reports to analyze business process data for key management decision-making
- Payment terminal (POS) configuration and support
- To provide technical support to new and existing partners during and post integration as well ensure their seamless usage of the platforms and solutions
- Track issues and work with component teams especially the application development team for timely resolution of system glitches and downtimes, release of fixes and deployment upgrades to existing solutions
- Take ownership of incidents, follow them through, ensure timely resolution and prompt feedback
- Maintain support documentation and job cards on new solutions and constantly updating the existing ones to serve knowledge base for new and existing team members.
Job Requirements
- HND or B.Sc certification relevant to the role.
- 0 – 1 year experience
- Technically skilled to manage and support digital payment platforms and applications
- Strong knowledge of mobile, web and POS applications.
- Advanced proficiency in problem solving and ability to investigate and address application issues
- Intermediate knowledge of database querying languages, especially MS SQL and MySQL
- Basic knowledge of ISO 8583 messaging and financial (cards) transactions process flows
- Ability to understand business requirements and translate them into technical requirements.
- Ability to keep up with innovations in application design.
- Good communication and interpersonal skill.
- Ability to multi-task with excellent work ethics and time management skill
- Good knowledge of customer/end user support and relationship management.
Salary Range
N50,000 – N100,000 / month.
Application Closing Date
31st August, 2023.
How To Apply: Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail.
